Can you tell me when new products or special promotions are announced?

Yes! Sign up to receive emails and be the first to hear the news about our latest styles, special events, private sales, and exclusive offers. To sign up, click the "email sign-up" text in the top right of your browser.

Do I need to set up an account to place an order?

No, you can shop at JOMAD as a GUEST without creating an account. However, registering your details will allow you to:

  • Track your order and review past purchases
  • Build a personal wish list
  • Shop without entering your address details

How much does shipping cost?

All orders over $50 will get FREE SHIPPING. All other orders are a $5.00 flat rate.

Will my credit card be charged immediately?

Your credit card will be charged at the time your order is placed. If any adjustment or cancellation takes place against your order, a refund will be issued immediately and will take 3-5 days to be posted back to your credit card.

I received a damaged or incorrect product, what do I do?

If the product is damaged please include the following information in your email:

  • The original order number
  • Photographs of the damaged item (if relevant)
  • Your current shipping address

If the product is incorrect, please include this information:

  • The original order number
  • The name of the product you ordered
  • The name of the product you received
  • Photographs of the item
  • Photographs of the tag inside the item describing the material make-up
  • Photographs of the product packaging
Do you ship to PO boxes or APO/FPO addresses?

For security reasons, we do not currently ship to P.O. boxes or APO/FPO addresses.

If I send my package as a gift, will the recipient receive the invoice?

Yes. If you would like us to remove the invoice from the package, please send us an e-mail immediately after your order is placed at customerservice@jomadjeand.com

Where are Jomad Jeans made?

All of our products are designed in New York by some of the most experienced and respected designers in the industry. We’ve established relationships with some of the best textile mills and factories in the world. Our products are constructed in Jordan. We have a warehouse in New Jersey.